Welcome to our store.

Our Commitment to Satisfaction

Online purchases require flexibility and support. E-cigarette-refills.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer's needs and address the specific nature of our merchandise.

If you can't find the answer to your questions about our Return Policies on this page, please feel free to contact our [email protected]

Return Policy

If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order.

Cancellation Policy

Many orders can be cancelled until shipment. Orders that have already shipped cannot be cancelled and will be treated as returns.

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund (if the order is shipped, it can not be cancled).

- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund    consisting of the full shipping cost and 50% of the product purchase price.(if the order is shipped,it can not be cancled)

- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.  (if the order is shipped,it can not be cancled)

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please email to [email protected]


Returns & Refunds

1)30 Days Return & Refund

offers a 30 Days Return and Refund Policy. If you change your mind and want to return the item for a refund, you can contact our customer services department to obtain a Return Merchandise Authorization number, and return your items within 30 days of purchase.


2) 30 Days Return to Exchange Item

also offers a “30 Days Return to Exchange Item” policy. If the product you bought has no quality problem but just not matches your requirement, you can require a Return Merchandise Authorization number within 30 days from purchase date for exchanging for a different model or product. In this case, price difference will be charged for exchange item if needs.



  • product are returned must be in brand new and resalable condition with original packaging including cartons, parts and instructions manual etc.
  • Buyers are responsible for cost of return postage, we will cover all expense of sending replacement. For protection, we strongly recommend that buyers insure return shipment against loss or damages, and that use a shipper that can provide proof of delivery.
  • Any return must enquire us first, to send back without RMA(given by our customer service) will not be accepted.
  • Our refund policy is only to refund the purchase price (not including shipping and handling or insurance charges).
  • We do not have responsibility to response on item lost during returning.
  • Any exchange or refund must be processed after we received your returned items.
  • Product that exceeds the warranty period does not included in the Return,Replace,Refund Policy.


3) Return a product for warranty service

We offer 3 months warranty for batteries and the chargers, as the cartomizers are consume products, we offer 1 month warrant for the cartomizers.